Customer Testimonials
No matter how flashy the commercials are or how much they hype up “The Sewell Experience,” don’t believe the lies. My experience with Sewell Cadillac of Houston has been nothing short of terrible, and I can confidently say this will be my last interaction with this dealership. This is my third Cadillac, and without a doubt, this has been the worst experience I’ve ever had with any dealership. Honestly, I would have been better off buying a car from Matilda’s dad. The red flags were there from the start—I should’ve known better when they initially ...
As all of you, I have seen the commercials about becoming a "SEWELL" customer. I was excited to find a car dealership that didn't play games with clients and add "addendums" to their vehicles. I spoke with a salesman named Hamza about two 2025 Escalades that had just arrived. I promptly sent him all of my trade info so he could work an "over the phone" deal with me. I explained I was an hour away from his dealer, but was drawn the the customer service they advertised. I also questioned him about making ...
They were great to work with. We live in Dallas but the car we wanted was in Houston. We were able to negotiate a deal through email and text with one final call. It was a great experience. Then in person when we picked up the car, the personal approach of Devin and Bo was exceptional. We would highly recommend them to everyone. "Sewell for life."
Electric Vehicles Buyers BEWARE. In the many years of buying vehicles from Sewell Cadillac or Sewell MB of W. Houston, they're now doing "typical" dealer stuff. I suspect they're under new management, or a younger generation Sewell relative. They're recommending "scheduled maintenance" work that's not required by GM. You buy an electric under the expectation that your maintenance cost is LESS than an ICE vehicle. So to help THEM generate revenue anyways, I guess they've decided to recommend Tire balancing and front-end alignments, and god knows what else at scheduled intervals. ...
Just had oil changed this morning and this dealership charging a lot more money compared to other Cadillac dealerships in area for same service
I found my XT5 on Cars.com and inquired about availability. Mackenzie responded in a timely manner and, even though I never met her, she went to great lengths to give us complete information and answer every concern we had. She even arranged for us to complete the purchase through one of their dealerships near us relieving us of a 6 hour drive to get it. We’re VERY happy with our experience with Sewell, and are head over heels over our new (used) Cadillac.
Aaron went above and beyond to ensure the greatest car buying experience I’ve ever had.
Do not trust them. We agreed on the sale price. The manager did not want to sell us the car with the agreed price. I confirmed with them a few times before heading over to sign the final paperwork but the manager refused. I would recommend another dealer. Bad management.
Very punctual, very professional, enjoyed working with them, and I bought the car! Great salesperson in Hamza Taha….
Immediately after receiving all clear from service department my brake module failed. No braking power!
Aaron was the most courteous and mild mannered sales person that I have ever dealt with. He is the ultimate professional💪🏾
I was very surprised (!) to see some negative reviews here. I got my car in July 2022, after searching several other dealerships in Houston area (incl. Tom Peacock and others). I was extremely frustrated by that point, since all dealerships had extra mark ups, and tried to rip me off. In most of them, service was very clingy, in Toyota Don McGill dealership a guy literally did not allow me to exit unless his supervisors "approves" that I could leave their facilities. Then I found Sewell. Not only Sewell did not have any extra mark ups or fees, the ...
I would give zero stars if I could. I paid them $12,000 for a used car and they lost my money. It's been 5 days and they still have no idea where it is and they really don't seem to care. Now I have no money and no car! Completly incompetent!
In my opinion there is no “Sewell Difference”. They’re just another car dealership cut from the same cloth as all the others. Which is extremely frustrating when we thought we had a deal on a pre-owned vehicle and the dealership sold a few hours before we could get there to purchase it. We had negotiated to the point the dealership had sent us the invoice for purchase. The dealership didn’t give us a courtesy phone call or text message until after the vehicle was already sold and it was too late. We thought the deal was done with ...
I was immediately referred to a sales representative. Many options were offered. We negotiated good prices.
70 days since purchase still no registration. Incompetent. Never did inspection, told needs to be weighed. Lots of issues.
What can I say, I am blown away on professionalism and customer service I experienced at Sewell. I bought used (no warranty) Cadillac - great and professional buying experience with Mackenzie, no push, honest trade in value (they actually matched Carmax offer). Two weeks later went for maintenance. During the service, I found out that one of the shocks is leaking (pretty expensive part in Escalade). I immediately went to used car manager Kim, ready to start the war over defect that wasn't disclosed. Manager not only approved the repair right away but also make sure that it was ...
Just left the dealership from my initial car search and test drive. The sales associate, Mackenzie, was prompt, smart, knowledgeable and very accommodating when answering all my questions. I will definitely return for a second visit with her and to look at the car again.
They couldn’t even tell me if they still had the car in stock. They just kept asking annoying sales person questions. It’s been over a week and I still don’t know if they have the car!
They sold the Nissan Xterra that I was looking for. Didn't even give me a chance to put money down on it!! I really wanted that Xterra... next time don't leave the vehicle that you sell on the website and get people's hope's up only to be let down because it's not even available.
They went out of their way to accommodate me, even during these crazy Covid times. Aaron facilitated the entire purchase remotely, and made me feel very comfortable buying without first viewing the car in person.
I bought an XT4 totally love my vehicle...However after the sale when I did not recieve my Title or my plates I was told lie after lie,oh we tried to contact you(ugh No!!) or oh we have the plates at our dealership...I tell them I will pick them up the next day...Drive all the way there... "Oh sorry we mailed them out!!! Etc. It has been 3 months since I bought my vehicle and I am still Waiting for my plates and my title!!!! Ask to speak to management"oh I will have them ...
Kendall Carter and her team are AWESOME!! Will return!! I have never experienced such an excellent transaction before!!! Great service
I bought a CT5 on September 11. I had already visited two other dealership and was disappointment in my search until we arrived at Sewell. I received a more than generous offer on my trade in and the price of the vehicle purchased. Everyone was super nice, helpful and accommodating, especially our salesperson Kyle. I will definitely be back when I am ready for a new purchase in the future.
First class all around! Thanks Dalton for a great experience.
My last Cadillac!!! I’ve driven Cadillacs for 25 years with no plans of ever driving anything else. Until now. I have a 2015 SRX with 30k miles on it, here’s a list of everything (that I can remember) that has gone wrong……. The transmission went out at 20k miles!! They fixed it but It’s still slam shifting around 20mph but they’re telling me that’s normal with this car. Default engineering. Too much horsepower for a lightweight vehicle. It literally feels like I leave the engine behind when I speed up. I brought it back after they fixed ...
I bought a certified preowned Escalade ESV in October 2020 from Sewell Cadillac of houston. I was told the car had passed 172 points check by their technician. However the car began to have many problems from the day 2: 1. The car won’t ignite(After they checked, they told me the battery died and they replaced a Battery for me, come on it’s a Certified Preowned car, what does “Certified”mean? 2.The touch screen display was not responsive and moved by itself. 3. ROUGH IDLE. The RPM moves up and down. It should be steady. And I can feel a little shake(...
I got an Escalade from Sewell mainly due to the fact that my dear friend couldn't stop singing praises to Sewell and the way they service their patrons.. Well needless to say I am sold.. They aren't the perfect place... lets be honest no dealership will ever be, however at Sewell you can rest assured that if anything isn't working for you, they will without a doubt walk the extra mile to make it right again... two people will make me for sure purchase again from Sewell a. Tim Austin (Sales Rep). b. TJ Narlock (Service Manager) ...
I went to purchase a used vehicle and asked to speak to the manager about my trade and I asked him if he was the manager because he didn't have a name tag that said he was the used car manager,I asked if he really is the manager and he got upset and would not sell me the vehicle,I exotic have a great experience but got a poor experience and was very dissapointed,a young used car manager very immature and unprofessional,don't buy a used car from them,go to another dealership who will treat ...
Sewell sells lemons! Ever since I purchased my 2017 XT5 from Sewell Cadillac of Houston, I’ve had nothing but issues with the car. We believe it was damaged on their lot during Harvey and never reported. Since, it’s had transmission issues, now random rust specks on the tailgate and just an ongoing array of issues with this car from storm damage. Buyers beware! Additionally, I took thisXT5 in for service work as the transmission lights were coming on stating not to drive it anymore. After having it towed across Houston to Sewell, I was told it was and electronic ...
My son who is under 21 years old and bought his dream car from Kmal but only after three days of due diligence on Kmal and the manager Scott’s part . These gentlemen don’t sell cars. You pick one and they help you do whatever you need to gain financing. My son didn’t know how to do many things but Kmal helped walk him through the process. Kmal is the best person to go meet with when you are ready to buy a car!! Customer after Care is also outstanding!!!
I have redacted my initial review based on a phone conversation with the sale manager. The review has increased from a 2 to 4 as the issue I was most upset about was a misunderstanding in regards to the apparent lack of active noise cancelling in the XT4. The sales manager provided documentation that clearly showed the XT4 ANC comes standard and is always on. My wife still feels it sounds different than initial car driven, so the sales manager has encouraged us to speak with their technology specialist. I did not give a 5 star because my thoughts on the last minute ...
Ryan the service director and Sewell have truly been great to work with. Had an issue with my Cadillac CT6 that GM or Cadillac wasn’t will to fix. But Ryan took care of me after a few days. It is nice knowing Sewell stands behind the cars they sell. Thank you
They are in decline. Their salesmen are passive aggressive after the fact. They do little digs after the sale. The salesmen don't want to help you with immediate normal questions after the purchase. 12/17 I bought a q7 2017 and ten months later when traded to another Sewell dealership I lost over $10k. My equity check I was told would take 2 weeks then told 4-5 weeks. I wanted to hear why it would take that long because I know dealers are directly linked to the state. After 20 minutes of explaining and insults pretty much telling me not to ask because it'...
I bought a certified 2015 Cadillac XTS in Jan, 2017, with 6 years, 70000 miles bumper to bumper warranty. After several of driving, I found that the defroster of rear win-shield does not work at all. so I went to Sewell Cadillac Dallas first for a check, but they told me they could not where the problem is. Good thing is I'm in Dallas, TX and there are not so many times that I would need to use this defroster, so I just left with it without trying another Sewell dealership in Grapevine, which turns out to be the biggest mistake I made. ...
Sewell Cadillac is the most amazing Cadillac dealership! I just truly cannot say enough wonderful things about them. I have owned a Cadillac for the last 11 years. I don’t think I would get any other car for so many reasons. The customer service is just outstanding. Everyone is so helpful and attentive. Matt Mowrey always goes above and beyond and he should be recognized. The service department shines. Every single employee is so dedicated to their job and they run like a well oiled machine. There is never any waiting around or wondering what is going on. You are ...
I beg you to seriously, seriously consider NOT doing business with Sewell Cadillac of Houston. If you do not heed this warning, you may end up with a horror story like mine. I have an older model xxx Cadillac; 130,000 miles. It has served me well…still has a strong engine and a very well kept, attractive body. Lately, it was intermittently over-cranking when I started the engine. To ensure that the problem would be identified properly, I took it to Sewell Cadillac of Houston for a major diagnosis. Considering the age of my car, I learned that there were several ...
Took my '05 STS into Sewell Cadillac Houston for 60K and 70K service. Matt Mowry was my Service coordinator. He was accurate in his diagnosis of my car's problems, he accurately quoted prices for the repairs, and he kept me informed during the two days the service department had the car. The technicians did a great job on the repairs and my car purrs like a kitten. In my experience very few people have taken the time to fully explain and keep me up-to-date like Matt did. Matt, Kristen and the cashier were all upbeat and positive. Their positive attitudes ...
I moved to the Houston area from Detroit Michigan with my well maintained 2009 DTS with well documented maintenance records from lafantaine cadillac in Brighton Michigan. Again I purchased this Cadillac brand new. While driving from Detroit to my new home in the Houston area a message appeared across the dashboard which read " SERVICE LANE DEPARTURE" so on May 3, 2014 while driving through Houston I noticed the Sewell Cadillac sign so I immediately exited the Katy freeway and pull into the service department. After having the issue of the lane departure diagnosed by the Sewell technicn I was told that ...
2013 xts awd platinum suspension problem! Had in David Taylor several times , was NEVER fixed! I even had to call them to see how they were doing??? Finally took car to Sewell Houston. They called and gave update ever single day!! WOW! Bingo Fixed! Hats off to Matt and Ryan at Sewell!!
Even though I work in downtown Houston, and there's a more "convenient" dealer within walking distance of my office, I researched dealers based on reputation, and the Sewell name is associated with top-notch experiences. I know that Sewell has operation in Dallas, and I'm very pleased to see them in Houston now. Sewell Cadillac is beautiful and immaculate facility, and all of the employees whom I dealt with contributed to a very good experience.